Shipping Policy

Shipping Policy

Customer satisfaction is our top priority

At Ridstar, we value each and every single customer, and customer satisfaction is always our top priority. We are trying our best to speed up the process to make your package arrive as soon as possible. Your patience is highly appreciated. We thank you for your understanding.

We provide local UPS, USPS or FedEx, or DHL shipping services. No tax needed. Please check the shipping area below. We may not deliver to certain places or need extra shipping.

Important Notice

E-Bikes Are Not for Sale to Persons Under the Age of 18. Underage riders MUST be accompanied by parents or adults when riding.

Costs & Destinations

Currently, we only provide FREE shipping to the lower 48 states in the US. We DO NOT ship to PO BOXES or APO, nor AK, HI, PR.

We provide two shipping methods to the following countries:

United Arab Emirates, Austria, Australia, Belgium, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, Canada.

Shipping Method Condition Price
Expedited Shipping — $350.00 USD
Standard Shipping — $250.00 USD

Shipping From

US Local warehouses / Poland Local Warehouse

Shipping Time

In-stock orders typically ship within 1-3 business days, unless otherwise noted on the product page. Please allow 7-14 business days for your shipment to arrive at your address.

Shipping Changes & Fees

NO CHARGE for changing the address BEFORE we provide you the tracking number.

$20 WILL BE CHARGED when the in-transit logistics information shows that the change is successful on FedEx.

$200 WILL BE CHARGED to cancel the order after the package has already shipped.

$200 WILL BE CHARGED if the customer does not accept the package or the package is undelivered.

$200 WILL BE CHARGED if the package has already been delivered to the original address successfully.

Restocking Fee

Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 15% of the ebike cost will be charged as a cancellation fee.

The customer is also responsible for the return shipping cost of $200. Ridstar will provide a return shipping label, and the designated carrier will collect the return package.

Approved returns of defective items within 15 days of receipt are exempt from the restocking fee. Our Customer Service team must be notified as early as possible about this.

Please Note: We do not accept returns for accessories that are not quality problems.

Order Tracking

You can track your order and shipping & handling information if you have registered an account on ridstarsport.com. If you haven't registered on our site, you can still track your order here with your order number. For more shipping information, send an email to Support@ridstarsport.com. We will respond to you within 24 hours.

Kindly Notes:

  1. Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.
  2. Shipping times will be affected during public holidays, as manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.
  3. It can take a few days after order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
  4. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.
  5. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
  6. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return.

For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms.

Contact us at: Support@ridstarsport.comt